- Acceptable Use Policy
- Accessibility Assistance
- Annual Customer Do-Not-Call-Notification
- Closed Captioning
- Commercial Terms
- Communications Assistance for Law Enforcement Act
- Customer Proprietary Network Information
- Digital Millennium Copyright Act
- Hearing Aid Compatibility
- Lifeline Assistance Programs
- NDLD Standard Rates, Terms, and Conditions
- Network Transparency Statement
- Non-Discrimination Policy
- Payment Options
- Red Flag Compliance
- Subpoena Compliance
Hearing Aid Compatibility
When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference and wireless devices also vary in the amount of interference they generate.
The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings.
The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device is vulnerable to interference you may not be able to use a rated wireless device successfully.
M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).
Most phones that are rated T3 also have an M3 rating. Similarly, most phones rated T4 also have an M4 rating.
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices.