August Caught Being Exceptional
At DRN ReadiTech, we believe great work should be noticed. That is why we have a peer recognition award called Caught Being Exceptional.
This award lets employees recognize each other for going above and beyond. Anyone can nominate a co-worker who lives out our core values, shows kindness, teamwork, or outstanding service.
Being exceptional can look like helping a member, supporting a teammate, or solving a problem with a positive attitude. Big or small, these moments matter.
Caught Being Exceptional is our way of saying thank you for the great work our team does every day.
Please join us in celebrating Brent. G, who was caught being exceptional!
View Brent’s nomination below:
While visiting a local business, you struck up a conversation with an employee who mentioned that they had previously reached out to DRN ReadiTech about a new phone system but never received a response. The employee expressed frustration and disappointment, feeling as though their request had been overlooked.
Instead of simply listening and moving on, you took immediate action. Right there in the store, you contacted one of our salespeople and connected them with the customer to show that we genuinely care about providing excellent service and addressing customer concerns. Your actions reassured the customer that their business mattered and that DRN ReadiTech was committed to helping them find the right solution.
Because of your initiative, the customer quickly received the attention they needed, was provided a quote for a new phone system, and ultimately signed an agreement. What started as a frustrated customer experience became a positive one because you took the time to listen, act, and follow through.
By stepping in, following through, and ensuring the customer received the support they needed, you helped rebuild confidence in our organization. Thank you for demonstrating the trustworthiness and accountability that makes DRN ReadiTech stand out.
Congratulations Brent, and great job living out DRN’s core values of trustworthiness and dedication!
